Frequently Asked Questions

We try to anticipate questions you might have about our services and provide the answers here. If you need additional information, please contact us.


What is Transforming Mediation?

Whereas most mediation focuses solely on resolving the problem or presenting conflict, transforming mediation acknowledges the problem or issues and also works to heal the rift, improving the relationship.  If people are able to better understand each other, future conflicts and stalemates are less likely to occur.

What's so important about addressing conflict?

Conflict can prevent organizations from keeping good talent, maintaining productivity, and having a positive image in the community.  Conflict can, if not addressed, create a toxic environment that impacts everyone.  In some cases, where conflict has not been successfully resolved, litigation becomes the remedy of choice. 

What makes transforming mediation different from other forms of mediation?

At a most basic level, the difference is that transforming mediation focuses on developing understanding between people. As most of us know, it is easier said than done.  Transforming Mediation is focused on helping all individuals "save face" and at the same time move to becoming respectful if not appreciative of the other person's (or persons') perspective. 

Why not just focus on resolving the problem?

Focusing solely on the problem, may resolve the current issue. However, the underlying misunderstandings, tensions, or lack of respect continue. Eventually, probably sooner than later, another conflict will develop. It is also common for other members of your team or organization to get pulled into the conflict, hurting morale, productivity, and institutional/company image in the community.  

Why work with a unit in an organization or institution?

When conflict becomes a part of the fabric of a team, it requires bringing everyone in that unit together.  We know from research with families, that only treating the child with the behavioral problem is not as effective as also including some work with the entire family.  Teams or units are much the same.  Conflict can become the norm. When a conflict is entrenched and protracted, it is best to ensure that once the relationships are healed between the individuals embroiled in conflict, that the whole team can be brought together to rebuild and function at an even higher level.